Shipping policy

Last Updated: February 13, 2025

Shipping Policy

Thank you for shopping with Shilanergy. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products.

1. Processing Time

  • Orders are typically processed within 1-3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing times may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on the destination and shipping method selected.

  • Estimated delivery times vary based on location and chosen shipping method:

    • Standard Shipping: 5-10 business days

    • Express Shipping: 2-5 business days

    • International Shipping: 7-20 business days (subject to customs clearance)

  • We are not responsible for delays caused by carriers or customs.

3. Shipment Confirmation & Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details.

  • Please allow 24-48 hours for tracking information to update.

4. International Shipping

  • We offer international shipping to select countries.

  • Customers are responsible for any customs fees, taxes, or import duties.

  • We are not responsible for delays due to customs processing.

5. Shipping Address

  • Please ensure that your shipping address is correct before completing your purchase.

  • We are not responsible for lost packages due to incorrect addresses provided by customers.

  • If an order is returned to us due to an incorrect address, additional shipping charges may apply.

6. Lost or Damaged Shipments

  • If your order is lost in transit, please contact us at hello@shilanergy.com for assistance.

  • If your package arrives damaged, please take photos and contact us within 48 hours of delivery.

7. Order Changes & Cancellations

  • Once an order is placed, it cannot be modified.

  • If you need to cancel an order, please contact us within 24 hours of purchase.

  • Cancellations are not guaranteed and depend on order processing status.

8. Contact Information

For any questions regarding our Shipping Policy, please contact us at:

By placing an order with us, you agree to the terms outlined in this Shipping Policy.