Refund policy

Last Updated: February 13, 2025

Return Policy

Eligibility for Returns:
At Shilanergy, we strive for customer satisfaction. If you are not completely satisfied with your purchase, you may return it under the following conditions:

  • Items must be returned within 30 days of purchase.

  • The item must be in its original packaging, unused, and in the same condition as received.

  • A valid proof of purchase is required.

Non-Returnable Items:
Certain products are not eligible for return, including:

  • Gift cards

  • Sale or clearance items

  • Perishable goods or customized products

Return Process:

  1. Contact our support team at [your contact email or phone number] to initiate a return.

  2. Once your return is approved, you will receive instructions on how to send the item back.

  3. Returns are processed within 5-7 business days after the item is received.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item was incorrect or defective.

  • Shipping costs are non-refundable.

Exchanges:
We offer exchanges for defective or damaged items. Please contact us with proof of damage within 7 days of delivery.

For further assistance, please reach out to our customer service team at hello@shilanergy.com