Privacy policy


Last updated: February 13, 2025

Privacy Policy

This Privacy Policy describes how Shilanergy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.shilanergy.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.

  • Marketing partners, who use online tracking technologies to better tailor our advertisements and promotions to you.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services: Process your payments, fulfill orders, send notifications related to your purchases, create and manage your account, arrange for shipping, and handle returns and exchanges.

  • Marketing and Advertising: Send promotional communications, display targeted advertisements, and personalize your shopping experience.

  • Security and Fraud Prevention: Detect, investigate, or take action against fraudulent, illegal, or malicious activity.

  • Communicating with You and Service Improvement: Provide customer support and improve our services.

Cookies and Tracking Technologies

We use Cookies to enhance your experience, analyze site traffic, and serve personalized content and ads. You can manage your cookie preferences through your browser settings.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Service Providers: Payment processors, shipping partners, and marketing platforms.

  • Legal Compliance: When required by law to respond to legal requests or prevent fraud.

  • Business Partners: When you consent to information sharing for promotions and marketing.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. Please review their privacy policies before sharing personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected information from a minor, please contact us for removal.

Security and Retention of Your Information

We take reasonable security measures to protect your information. However, no method of online transmission is 100% secure. We retain your data as long as necessary for business and legal purposes.

Your Rights and Choices

You may have rights regarding your personal information, including:

  • Access, update, or delete your data.

  • Opt-out of marketing emails.

  • Restrict or object to certain data processing activities.

  • Withdraw consent where applicable.

To exercise these rights, contact us using the details below.

International Data Transfers

If we transfer your personal information outside of your country, we will use legally recognized transfer mechanisms to ensure adequate protection.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

By using our website, you agree to the terms outlined in this Privacy Policy.