Shipping Policy

Shipping Policy

Processing Time:
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time:
We offer a maximum shipping time of 5 business days from the date of processing. Delivery times may vary depending on your location and unforeseen circumstances such as carrier delays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:

• Standard Shipping: 3-5 business days

• Expedited Shipping: 1-3 business days (if available)

Shipping Confirmation & Tracking:
You will receive a shipping confirmation email with tracking details once your order has been shipped. Please allow up to 24 hours for tracking updates to appear.

Delays & Issues:
While we strive to meet our delivery estimates, occasional delays may occur due to unforeseen circumstances. If your order is delayed beyond the expected time frame, please contact our customer support for assistance.

Lost or Damaged Packages:
If your order is lost or arrives damaged, please reach out to us immediately with your order details and any necessary evidence (such as photos for damaged items). We will work with the carrier to resolve the issue promptly.

International Shipping:
At this time, Shilanergy ships only within [Specify Regions]. International shipping options will be announced as they become available.

For any further questions, please contact our customer support at hello@shilanergy.com