Return Policy
Return Policy
Eligibility for Returns:
At Shilanergy, we strive for customer satisfaction. If you are not completely satisfied with your purchase, you may return it under the following conditions:
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Items must be returned within 30 days of purchase.
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The item must be in its original packaging, unused, and in the same condition as received.
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A valid proof of purchase is required.
Non-Returnable Items:
Certain products are not eligible for return, including:
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Gift cards
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Sale or clearance items
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Perishable goods or customized products
Return Process:
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Contact our support team at [your contact email or phone number] to initiate a return.
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Once your return is approved, you will receive instructions on how to send the item back.
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Returns are processed within 5-7 business days after the item is received.
Return Shipping Costs:
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Customers are responsible for return shipping costs unless the item was incorrect or defective.
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Shipping costs are non-refundable.
Exchanges:
We offer exchanges for defective or damaged items. Please contact us with proof of damage within 7 days of delivery.
For further assistance, please reach out to our customer service team at hello@shilanergy.com
