Refund Policy

Refund Policy

Returns & Refunds:
At Shilanergy, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the following conditions:

Return Eligibility:

• Items must be returned within 30 days of purchase.

• The item must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase is required for all returns.

Non-Returnable Items:
Certain items are not eligible for returns, including:

• Gift cards

• Sale or clearance items

• Perishable goods or customized products

Refund Process:

• To initiate a return, please contact our support team at [your contact email or phone number].

• Once your return is approved, you will receive instructions on how to send the item back.

• Refunds will be processed within 5-7 business days of receiving the returned item.

• The refund will be issued to the original payment method.

Shipping Costs:

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

• Shipping costs are non-refundable.

Exchanges:
If you received a defective or damaged item, we will gladly replace it. Please contact us with proof of the damage within 7 days of delivery.

For further assistance, please reach out to our customer service team at hello@shilanergy.com